Dear Valued Customer,
At i3 International, we remain committed to delivering reliable solutions and exceptional technical support to our partners and customers. As part of our ongoing efforts to maintain high-quality service and ensure the long-term sustainability of our support operations, we are introducing an updated support policy for out-of-warranty products.
As of June 1st, 2026, technical support for products that are no longer under warranty will transition to a paid support model.
Support Options
Customers will have the following options for continued support:
- Concierge Plus Support Plan – Customers may purchase the Concierge Plus support package at a standard rate while the product is still within its warranty period. This plan ensures continued access to priority technical support after the warranty expires and up to 5 years.
- Out-of-Warranty Support Services – For products that are no longer covered under warranty, technical support will be available on an hourly basis at the following rates:
-
- $125 per hour for the first hour
- $75 per hour for each additional hour
For additional details regarding this policy, please contact your designated i3 sales representative.
We appreciate your continued trust in i3 International and remain committed to delivering innovative solutions at an affordable price.
Thank you for your continued partnership.
